We want you to have the best experience with your made-to-measure wedding dress! We have the following return policy for our brides:
- If a bride purchases and receives a dress that does not meet her standards or expectations, upon delivery and receipt of her dress she has 10 business days to notify her design consultant. At which time, the design consultant will work to resolve any issues with fit, if possible. If that is not possible, a 50% refund will be offered upon return and receipt of the unworn and unaltered garment.
- Following purchase and agreement signing, if a bride determines that her Grace and & Ivory design will no longer work for her, a 25% refund will be offered for cancelled orders. This timeline is between agreement signing and before delivery & receipt of the dress.
- If a bride makes a purchase at our online boutique and has her dress consultation, but does not send her signed wedding dress agreement back in a timely manner and by the requested agreement date, at that current time it may be deemed that her dress cannot be made in the required timeline to meet delivery by her requested date. A 25% refund will be offered for cancelled orders.
- If a bride makes a purchase at our online boutique prior to her dress consultation, we will confirm her timeline given her wedding date and preferred date to receive her dress. If a bride purchases a dress online without having a design consultation first and, as a result of her formal consultation, it is determined that her dress cannot be made in the required timeline to meet delivery by her requested date, a 100% refund is offered. We prefer to consider timeliness issues at the dress consultation before purchase to ensure this does not happen.
Questions about the above? Please connect with us.