Shipping & Returns
Our Return Policy
Return Policy:
We want you to have the best experience with your made-to-measure wedding dress. While we hope you would not want to return your dress, we understand that it may not always work out. We have the following return policy for our bridal clients:
- - When you purchase your dress, we follow-up for requests for your measurements and other items for your dress, which is needed for your dress agreement and to submit your order to the production team. If you do not respond in a timely manner, by the requested dates and, at that current time, it is deemed that a dress cannot be made in the required timeline to meet delivery at least 2-4 weeks before the wedding date or by a client’s requested date, a 25% refund will be offered for cancelled orders.
- - We send you an agreement to sign after we receive your order. If you do not return the agreement in a timely manner, by the requested agreement date and, at that current time, it is deemed that a dress cannot be made in the required timeline to meet delivery at least 2-4 weeks before the wedding date or by a client’s requested date, dresses are final sale for cancelled orders.
- - Following purchase and/or signing of the agreement, but prior to the gown being produced, fulfilled, and shipped, if a client determines that their Grace + Ivory design will no longer work for them, dresses are final sale.
- - If a client purchases and receives a dress that does not meet our fit standards or expectations, upon delivery and receipt of their dress they has 10 business days to notify their design consultant. At this time, the design consultant will work to resolve any issues including any with fit, if possible. If corrections for fit are not possible, a 50% refund of the dress cost before any taxes will be offered upon return and receipt of the unworn and unaltered garment. This does not include differences in fit due to body changes and/or weight changes; measurements will be checked between the dress, the measurements submitted for production, and a client's current measurements. For other considerations, such as a client changes their mind on their design, dresses are final sale but a 15-25% credit can be issued towards a purchase of another design. Return shipping will be at the expense of Grace + Ivory.
- - Veils & Capes: Veils & Capes are returnable for merchandise credit.
Shipping Policy
Shipping Policy:
All shipping and handling is free for all clients. Shipping will usually take 3-7 days from the date a client receives their shipping notification. Shipping origin may be international or domestic. We do not ship to P.O. boxes. We recommend providing us with an address where the package can be received securely (i.e. a front desk that receives packages). If the dress is received damaged due to shipping, please notify us immediately so we can remedy the situation. Delivery delays can occasionally occur and we will make our best effort to deliver the dress on the agreed upon delivery date. We do not ship to international addresses. We ship to addresses within the United States.