Grace + Ivory Appointment Booking Terms & Conditions
At Grace + Ivory, we believe finding your wedding dress should be a thoughtful, personal, and memorable experience. Our appointments are designed to give each bride dedicated time with our team in a welcoming, low-pressure environment.
To ensure we can provide this experience to every client, we kindly ask that you review our appointment policies before booking.
1. Appointment Fees
All appointments require an appointment fee, payable at the time of booking to secure your reservation.
- Bridal Appointments: $35 USD
- Accessories Appointments: $20 USD
- Custom Design Consultations: $125 USD
Appointment fees reserve dedicated time with our team and help us manage our limited appointment availability.
2. Cancellations & Refunds
We understand that plans can change. If you need to cancel your appointment, the following policies apply:
- More than 24 hours’ notice: Your appointment fee will be fully refunded.
- Within 24 hours of your appointment: Your appointment fee is non-refundable.
- No-shows: Clients who do not attend their scheduled appointment without prior cancellation will forfeit their appointment fee.
We kindly request at least five (5) days’ notice whenever possible if you need to cancel. This courtesy allows us to offer your appointment time to another bride, including those on our waitlist.
The five-day notice is a courtesy request and does not change the 24-hour refund policy.
3. Rescheduling
Appointments may be rescheduled without penalty when requested more than 24 hours before the scheduled appointment, subject to availability.
Rescheduling requests made within 24 hours of the appointment will result in forfeiture of the original appointment fee. A new appointment fee is required to secure another appointment.
No-show appointments cannot be rescheduled using the original appointment fee.
4. Late Arrivals
We kindly ask that you arrive on time to make the most of your appointment.
If you arrive late, your appointment may be shortened to accommodate our existing schedule and subsequent clients.
Arrivals more than 15 minutes late may be considered a missed appointment, at Grace + Ivory’s discretion, if we are unable to provide the intended service within the remaining time.
In such cases, the appointment fee is non-refundable, and a new appointment fee will be required to rebook.
5. Payment & Confirmation
Appointment fees must be paid online through our booking system at the time of scheduling.
Your appointment is confirmed only after successful payment and receipt of a booking confirmation.
Grace + Ivory does not directly store your payment card information. Payments and refunds are securely processed through our third-party booking and payment providers.
6. Cancellations & Appointment Changes
To cancel or reschedule your appointment, please use the link provided in your booking confirmation email or contact our team directly:
Phone: 312-869-9033
Email: appointments@graceandivory.com
Cancellation and rescheduling requests are evaluated based on the time they are received, not the time a response is sent by our team.
Please note that leaving a voicemail or sending an email does not automatically confirm a new appointment time. Rescheduled appointments are subject to availability and must be confirmed by Grace + Ivory.
7. Complimentary Second Bridal Appointments
We welcome brides back for a second appointment to revisit their favorite dresses and finalize their selections.
Your first follow-up bridal appointment is complimentary, with no additional appointment fee required.
This complimentary appointment applies only to bridal gown shopping and does not extend to accessories appointments or custom design consultations.
Additional bridal appointments beyond the complimentary follow-up may be subject to our standard appointment fee.
Complimentary follow-up appointments remain subject to our standard cancellation, rescheduling, and no-show policies. If a complimentary follow-up appointment is cancelled or rescheduled within 24 hours, or missed without notice, the complimentary appointment benefit will be forfeited. A standard bridal appointment fee will be required to book another appointment.
8. Multiple Bookings & Repeated Cancellations
To ensure fair appointment availability for all clients, Grace + Ivory reserves the right to limit multiple active reservations, repeated rescheduling, or excessive cancellations.
We may require an additional appointment fee or decline future bookings in cases of repeated no-shows or misuse of our booking system, subject to applicable law.
9. Changes Initiated by Grace + Ivory
In the unlikely event that Grace + Ivory must cancel or reschedule your appointment, we will contact you as soon as reasonably possible.
You will have the option to reschedule your appointment without an additional fee or receive a full refund of the appointment fee paid.
10. Appointment Waitlist
If your preferred appointment date or time is unavailable, you may join our appointment waitlist.
By joining the waitlist, you acknowledge and agree to the following:
No Guaranteed Appointment
Joining the waitlist indicates your interest in an available appointment but does not guarantee a reservation.
Availability Notifications
If an appointment becomes available, we may notify waitlisted clients by email, SMS, or another contact method provided when joining the waitlist, subject to applicable communication consent requirements.
First Confirmed, First Secured
Available appointments are secured on a first-confirmed basis. Appointment times are not held solely because a notification has been sent and may be booked by another client.
Booking Confirmation Required
An appointment is not reserved until the booking process is completed and a confirmation is issued.
Waitlist Management
Grace + Ivory reserves the right to manage, modify, prioritize, or close the waitlist based on appointment availability and operational needs.
Contact Information
Clients are responsible for providing accurate contact information and monitoring notifications. Grace + Ivory is not responsible for missed opportunities resulting from incorrect contact details or unread notifications.
No Guarantee of Availability
Grace + Ivory is not responsible for expenses or inconvenience resulting from an appointment not becoming available, to the extent permitted by applicable law.
11. Updates to These Terms
Grace + Ivory may update these terms periodically to reflect changes in our services, scheduling procedures, or business operations.
Updated terms will be posted on our website and will apply to appointments booked after the updated terms take effect. Existing confirmed reservations remain subject to the terms accepted at the time of booking, unless otherwise agreed.
12. Acceptance of Terms
By completing your booking and affirmatively accepting these terms, you acknowledge that you have read, understood, and agree to the Grace + Ivory Appointment Booking Terms & Conditions.
We appreciate your understanding and look forward to welcoming you to Grace + Ivory.
